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Terms and conditions

The www.truscada.eu is owned and operated by TRUSCADA
All orders you place on this web site are offered and sold by TRUSCADA which will be the contracting party. These Terms and Conditions of Sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any change will take effect from the date posted on the website.


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur TRUSCADA cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

TRUSCADA returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us via email.

/ This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations./

*Before Your order is dispatched-

If you wish to change, add items to or cancel your order before it is dispatched please email or message us ASAP. Items can not be added to an order that has already been dispatched!

If you wish to add items to your order after the original order was dispatched this will be treated as a new order.

Your rights as a consumer

1. In accordance with the law, you have a 7 day ‘cooling off period’, in which you have the right to cancel your purchase and receive a full refund,
2. Delivery costs incurred by us will not be refundable.
3. You do not need to give a reason for cancelling your purchase.
4. We are obliged to refund your payment in full within 30 days of your cancellation.
5. Should you wish to return your order the product must be returned unused (except to the extent use was reasonably necessary to examine the product) Please return the product in its original packaging.

If you decide to cancel your order within 7 day ”cooling off period” please contact us via email or a message and we will send you our address where you can send the goods.
Cancellations after 7 days will only be accepted at our approval. requests for approval should be sent to our email address

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. TRUSCADA will not be held responsible for items lost or damaged in transitExchange 

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void..
All shipping back to TRUSCADA is paid for by the customer. We are unable to refund you postal fees.Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.If you are returning items for exchange please be aware that a second charge may apply.Non-Returnable For reasons of hygiene and public health, refunds/exchanges are not available for certain used products. Please contact us before you attempt the return (this does not apply to faulty goods – faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact TRUSCADA immediately. Any incorrect items received can be returned /please contact us prior to sending them back/ and all delivery charges will be refunded back onto you credit/debit card, paypal account.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

Export restrictions
If you require delivery outside of the UK please contact us prior to your order.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. TRUSCADA uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

TRUSCADA and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.truscada.eu you accept these conditions. Please read them carefully, TRUSCADA controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by TRUSCADA and are protected by international copyright laws.

License and Site Access

TRUSCADA grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of TRUSCADA.

Product Descriptions

TRUSCADA and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on www.truscada.eu that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.

Please review our other policies posted on this site. These policies also govern your visit to www.truscada.eu